More postpaid users are switching to VoLTE, Globe says

Globe Telecom said postpaid subscribers quickly switched to voice-over LTE (VoLTE) calling, which is clearer and puts less pressure on the corporate network as telecommunications increased its coverage to 94 percent of cities in the Philippines.

The network expansion and the larger number of subscribers using 4G devices meant that 30 percent of their postpaid customers now used VoLTE, said Globe chief trade officer Issa Guevarra-Cabreira.

“We see a constant monthly growth rate of around 8 percent in terms of customer adoption,” she said in a statement.

“We are optimistic that more customers will stick with this new service in the coming months because it provides a great customer experience for them and in turn gives them the power to choose what works best for them,” Cabreira added.

VoLTE charged as a regular call is the standard for 4G / LTE devices.

Compared to calls to more dated 2G and 3G networks, VoLTE has more capacity, enabling the network to accommodate multiple callers at the same time. It also provides faster call setups, clearer voice quality and lower dropped call rates.

In addition, VoLTE users can simultaneously connect to the Internet during a call, so they can continue streaming videos or playing video games.

As VoLTE works on wifi networks, Globe said this also addresses bad mobile signal indoors.

“Depending on the capacity and signal strength of their wifi service and a VoWiFi compatible mobile phone, VoWiFi can solve these problems because customers can use their existing wifi connection to make phone calls,” said Globe.

The company added that network upgrades were underway to bring VoLTE coverage to 100 percent of the cities in the country. INQ

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